Patient Experience

Long wait times, redundant data collection, no time with their provider, poor communication and education, missed handoffs between care partners, and administrative red tape all contribute to an inconsistent patient experience with the healthcare system. Patients have come to expect poor service in healthcare, so good service can actually make you stand out. Payers compete and are reimbursed based on STAR ratings tied in part of their members’ experience. Providers and payers can ensure a good experience through consistent workflow designed to achieve it.

Blue Agilis’ Smarter Workflows address these issues in a variety of ways:

Our proprietary Assessment Tool can quickly identify where gaps exist within your team's workflows that are contributing to a poor patient experience.

Our Smart Assist creates improved workflows tailored to the uniqueness of your organization and focused on:

Eliminating unnecessary work creating staff capacity that can be used to spend more time with patients and reduce wait times.

Building effective communication, patient / family involvement, and education into the workflow in a way that works for the physician, APP, staff and the patient to ensure that it gets done.

Streamlining the processes associated with giving and receiving referrals to get the appropriate patient to the right provider at the right time in the right care setting quickly and with the proper handoffs.

Our ability to collect and analyze real-time feedback and monitor real-time trends gives your teams the ability to continuously monitor their workflows and quickly pinpoint areas within the process that aren't working, so appropriate adjustments can be made and you don’t fall short in meeting your goals.